Community Guidelines

Keeping it real in the FRESH EMPIRE universe.

We created “FRESH EMPIRE” to give you what you need to know — tobacco facts based on science; facts so you can decide for yourself.

Our social media platforms are monitored seven days a week from 9 a.m. – 9 p.m. ET. We will respond to your questions, comments, and concerns as quickly as possible. For more information, visit

If you want to stop using tobacco, you can get free help without giving anyone your personal information. Visit or call: 1-800-QUIT-NOW (1-800-784-8669). You can chat online with a counselor: They want to help you, and it’s totally free.

If you or someone you know is experiencing thoughts of self-harm or suicide, please seek immediate help. Call 1-800-273-TALK (8255) to reach the free 24-hour Suicide Prevention Lifeline, or dial 911.The Substance Abuse and Mental Health Services Administration, a part of the U.S. Department of Health and Human Services, runs the National Suicide Prevention Lifeline: (Para obtener asistencia en español durante las 24 horas, llame al 1-888-628-9454)

Please contact if you have any questions about “FRESH EMPIRE” campaign. Media requests made through “FRESH EMPIRE” social media platforms will not be forwarded or addressed, and will be deleted.

This campaign is brought to you by the FDA’s Center for Tobacco Products. To learn more about our mission to protect the nation’s health, please visit:


All content posted to “FRESH EMPIRE” social media platforms is reviewed. If posts contain offensive, hateful or obscene content, they will be hidden, deleted and/or the user will be banned. These posts include:

  • Defamatory posts won’t be acknowledged, nor will any posts that:
  • Contain explicit, sexist, and/or racist content
  • Contain, suggest, endorse, or encourage illegal activity
  • Contain soliciting and advertising
  • Contain personal information (email addresses, phone numbers, home addresses)
  • Contain spam or posting the same content repeatedly
  • Contain endorsement of political parties, candidates, or groups
  • Infringe on copyrights

Users who do not follow the guidelines of our social media websites will be reported to the community managers of that platform. Visitors who interact with “FRESH EMPIRE” campaign social media platforms agree to adhere to that social media site’s terms and rules.


The views expressed within posted content do not necessarily reflect those of the FDA or the federal government. The appearance of external links on this site does not constitute endorsement, nor do we endorse the views, products, and services they may offer. When you select a link to an outside site, you are leaving this page and are subject to the privacy and security policies of that site.

Any handles that this page follows does not constitute endorsement, nor do we endorse the views, products and services they may offer.


By posting content to any FDA social media page, individuals grant the FDA irrevocable rights to reproduce, distribute, publish and display such content and the right to edit or modify such content and use such content for any purpose.


FDA does not gather personal information about you from this site. Please consider carefully what you choose to post about yourself. You participate at your own risk, taking personal responsibility for your posted content. FDA will not share or sell any personal information obtained from users with any other organization or government agency except as required by law.